Terms & Conditions

Terms & Conditions

Welcome to www.promoconnect.in!

These Terms and Conditions outline the rules and regulations for the use of PromoConnect's website and messaging services, including WhatsApp Messaging, Bulk SMS, RCS Messaging, and Voice SMS.

By accessing this website or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. Use of Website and Services

PromoConnect provides business communication services only.

Users must:

• Obtain proper recipient consent
• Follow TRAI and anti-spam regulations
• Use verified contact databases
• Send lawful and non-misleading content

Any misuse, spam, or illegal activity may result in immediate account suspension or termination.

Users are responsible for maintaining account security and all activities conducted under their account.

2. Payments and Billing

All payments must be made in advance unless agreed otherwise in writing.

Pricing, plans, and service validity may change from time to time.

Unused credits are non-refundable unless stated in writing.

Failure to make payments may result in service suspension or termination.

3. Content Responsibility

Customers are solely responsible for their message content, campaigns, and recipient lists.

PromoConnect shall not be liable for any penalties, complaints, or legal issues arising from customer campaigns.

4. Data Security and Privacy

We take reasonable steps to protect user information.

All personal data is handled in accordance with our Privacy Policy available on this website.

5. Service Limitations

Message delivery depends on telecom operators, network conditions, and third-party providers.

PromoConnect does not guarantee 100% delivery, speed, or uninterrupted uptime.

We are not responsible for delays, failures, or disruptions caused by external factors.

6. Intellectual Property

All website content, branding, trademarks, software, and platform materials are the exclusive property of PromoConnect.

Users may not copy, distribute, reproduce, or exploit any content without prior written permission.

7. Legal Compliance

Users agree to comply with all applicable Indian laws, rules, and regulations.

PromoConnect may cooperate with law enforcement or regulatory authorities when legally required.

8. Disclaimer

All services are provided on an "as is" and "as available" basis without warranties of any kind.

PromoConnect is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

9. Limitation of Liability

PromoConnect's total liability, if any, shall not exceed the amount paid by the user for the services in the preceding three (3) months.

10. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time.

Changes will be posted on this page with an updated effective date. Continued use of services indicates acceptance of the revised terms.

11. Termination of Services

We reserve the right to suspend or terminate user accounts without prior notice in case of:

• Policy violations
• Non-payment
• Illegal activities
• Misuse of services